Shipping Policy

Effective Date: July 8, 2026

Welcome to Shopo. We are committed to delivering your orders quickly and securely. Please read our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders are not processed on weekends or public holidays.

• During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

• New Zealand: 2–7 business days

• Australia: 5–10 business days

• International: 7–20 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing, and courier services.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

We may offer free shipping promotions from time to time. Any applicable offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (when available). You can use this information to monitor your shipment.

Incorrect Address

Please ensure your shipping address is accurate before placing your order. Shopo is not responsible for delays or additional shipping costs caused by incorrect or incomplete addresses provided by the customer.

Lost or Delayed Shipments

While we work with trusted shipping partners, delays may occasionally occur due to weather, customs, or other unforeseen circumstances.

If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in locating your shipment.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged package and items so we can help resolve the issue promptly.

International Orders

International customers may be responsible for any customs duties, import taxes, or other fees charged by their country's customs authorities. These charges are not included in the purchase price or shipping cost.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Shopo
Email: support@tryshopo.com

We appreciate your business and thank you for shopping with Shopo !